FAQ

Ground shipping: $6.00
Priority and Priority Express: Calculated at checkout

Where do you ship?
We ship to all 50 states! At this time, we are unable to ship internationally.

How do I get free shipping?
We offer free domestic ground shipping on all orders that are $50 or higher. 

What do I need to know about shipping chocolate?
Shipping chocolate is a delicate adventure - especially in summer.

Our chocolate is especially vulnerable to the effects of temperature fluctuation because we avoid the use of all stabilizers, preservatives, and fillers.

Our summer shipping protocol is currently in place:

  • We only ship chocolate on Mondays, Tuesdays, and Wednesdays. Orders placed between Thursday and Sunday will ship the following Monday.
  • We occasionally make the tough call to postpone shipping on hot days. We will always update you accordingly.
  • We recommend all chocolate orders are sent by USPS Priority Mail Express.
  • We cannot offer refunds on chocolate shipped during the summer using USPS Ground or USPS Priority Shipping.
  • While we can only offer refunds to customers who have selected USPS Priority Mail Express shipping for their chocolate, please contact us if you are unhappy in any way with your order and we’ll do what we can to make it right.

Check our returns policy for more information.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Check our subscription policy for more information.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns on chocolate if you've chosen standard ground shipping.

Check our returns policy for more information.

Don’t find the answer? Ask us!