Free domestic ground shipping for orders $50+ (terms apply*)

FAQ

Shipping

What are your shipping options?

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Ground shipping: $5.00
Priority and Priority Express: Calculated at checkout

Where do you ship?

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We ship to all 50 states! At this time, we are unable to ship internationally.

How do I get free shipping?

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We offer free domestic ground shipping on all orders of $50 or more.

What do I need to know about shipping chocolate?

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Shipping chocolate is a delicate adventure – especially in the summer.

In order to make sure we get your chocolates to you in the way they leave our workshop, we have placed the following systems in place:

We chill our chocolates for 24 hours prior to shipping to make sure they stay cool as long as possible in transit. We occasionally make the tough call to postpone shipping on particularly hot days, and keep you updated accordingly.

We only ship chocolate orders early in the week to avoid packages spending the weekend outside of a temperature-controlled environment. Any orders placed Thursday and later will ship the next Monday.

In summer, we ship our chocolates with insulation and icepacks. This utilitarian packing solution helps protect your chocolate in transit.

We recommend upgrading to expedited shipping when chocolate is in your order. We cannot offer refunds for faulty chocolates that have been shipped with our $5 flat-rate option.

Work with us

Do you work with wholesale partners?

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We do, and we love it!

We are able to do custom products, bulk pricing, shipping, and scheduled delivery and pickup.

Shoot us a message through our contact page and we'll give you more details and send you access to our wholesale catalog!

Are you open to collabrations?

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We love working with other passionate people and brands.

Reach out with an idea or a hello and let's see if we can join each other's journeys!

Products

Do you offer custom chocolate or roasts?

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Yes we do!

If you'd like to come into our workshop and make your own coffee and chocolate, check out our private sessions.

We also can create custom products for you. Reach out with your idea and we'll let you know what's possible and about any required minimum orders.

I saw a product in your store but I don't see it on your site. Where did it go?

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We are often filtering seasonal roasts and chocolate bars through our rotation of products. Sometimes these are only featured locally so they don't make it on our site.

Feel free to contact us to see if the product you're looking for is available in store or can be made custom.

Chocolate FAQs

What is the best way to store my chocolate?

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Keep your chocolate wrapped in its aluminum foil. It is happiest in room temperature and out of sunlight. Changes of temperature can cause discoloration.

My chocolate isn't the texture I expected - what happened?

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Did you order the 80%, 90% or 100% bar?

Then you're a bit of a chocolate prodigy in noticing the difference between this bar and our other bars. We don't use any cocoa butter in these bars, giving it a slightly different texture than our other bars.

Is your chocolate brittle or discolored?

Oh nooooo!!!! We do our best to avoid this, but sometimes chocolate becomes untempered in transit.

What does that mean?

Basically, the heat has caused the different elements of the chocolate to unbind. This affects the texture of the bar more than the taste, but this definitely isn’t how we’d prefer you receive our chocolate.

Good news – remelting the chocolate fixes this problem! We promise it’s delicious poured over ice cream, or you could even give re-molding your melted chocolate a try!

While we can only offer refunds to customers who have selected expedited shipping for their chocolate, please contact us if you are unhappy in any way with your order and we’ll do what we can to make it right.

Subscriptions

How long does each bag last?

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This depends on how you brew your coffee, who you are sharing it with, and how often you make a new cup! As a general rule, one 12oz bag is good for two people for one week.

Coffee is freshest within 3 weeks of it’s roast date, although reducing exposure to oxygen, moisture, and light can keep coffee fresher longer.

How do I access my account?

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You can access your Customer Portal through your store account login. If you haven't registered your account with us, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

How do I cancel my subscription?

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In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancelation reason. 

Your account page may look slightly different to the picture below.

How do I skip a delivery?

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Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

Your account page may look slightly different to the picture below.

How do I change my billing information?

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In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address. Once inside your account, click on "manage subscriptions" on the right hand side. By looking into the details of your subscription order, you will have several edit options.

Your account page may look slightly different to the picture below.

How do I update my shipping address?

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Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can modify your shipping address fields.

Your account page may look slightly different to the picture below.

How do I add a product to my upcoming subscription shipment?

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Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries.

Your account page may look slightly different to the picture below.

How do I swap a product before my next shipment?

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Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can click on the Actions button and then select Swap from the dropdown menu. After that, you can select the replacement product.

Your account page may look slightly different to the picture below.

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Discounts, Sales, and Gift Cards

Are there any exclusions for sales and discounts?

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Unless otherwise stated, discounts and sales do not apply to private sessions, gift cards, recurring charges, seasonal, or bundled products. Only one discount can be applied per order.

What can I use gift cards for?

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Gift cards can be used for any purchase online, except for upcoming recurring charges and private sessions.

Gift cards cannot be redeemed in store.

How do I check my gift card balance?

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You can check your balance on this page.

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