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Subscriptions

We know you are busy, so let us make it easy for you to enjoy fresh coffee at home.

Completely customizable! You choose your grind type and your size, as well as how often you'd like your coffee on repeat.

You can change from order to order within your account, cancel any time, and you save on every order. We love making your daily hit of luxury even more accessible.

FAQ

How long does each bag last?
This depends on how you brew your coffee, who you are sharing it with, and how often you make a new cup! As a general rule, one 12oz bag is good for two people for one week.

Coffee is freshest within 3 weeks of it’s roast date, although reducing exposure to oxygen, moisture, and light can keep coffee fresher longer.

 
How do I access my account?

You can log into your account in the header of our desktop site or in the dropdown menu of our mobile site.
 

If you haven't already, set up an account on our site. As long as you use the same email address you entered to place your order, you'll have access to all your subscription orders inside the account page.

Once inside your account, click on "manage subscriptions" on the right hand side. Buy looking into the details of your subscription order, you will have several options.

You can change your bean choice, grind type, bag size, frequency of shipment, you can skip an order, and you can cancel.

Please make your change at least 1 week before your next billing date in order for the update to hit before we process your next order.

You can cancel your order inside your account, in the same section where you make your edits. Your subscription is able to be canceled at any time, unless it is a prepaid or gift subscription. These subscriptions cannot be canceled.

 

Log in to customer account

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 


Cancel a subscription

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason. 

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Update billing information

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.


Skip a delivery

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

If you have enabled your customers to update their next charge date in the Customer Portal settings then they can perform this change in the See details section of their subscription account.

Once logged in, click on Subscriptions and click See details to the right of the address.

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Then you can scroll down and click on the latest charge which is the blue marked Queued charge. Then click on the Change date where you can select the next charge date for this queued order. 

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Update shipping address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

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You will be taken to a page where you can modify your shipping address fields.


Add a product to a subscription

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

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Swap a Product

Product swap can be disabled or enabled for your customers via Settings under Customer Portal. See this guide for more information.

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can click on the Actions button and then select Swap from the dropdown menu. After that, you can select the replacement product.

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